Conflict Resolution

ADC offers practical skills and strategies that can be readily applied within a variety of contexts to minimise the impact of conflict on you, your organisation and those around you. This one-day interactive course is a must for managers, business owners and staff at all levels who seek to benefit from reducing the levels of conflict around them.  [Read More]

Complaints Handling

Learn how to respond to difficult clients, understand service recovery strategies and build client loyalty by turning a negative situation into a positive experience for your clients and your business management. Great service recovery is simply great business. Learn how your business can benefit from best-practice complaints handling.  [Read More]

Facilitating Difficult Discussions

This course is intended for any one who needs to manage difficult discussions effectively and who needs to give and receive authentic and timely feedback. Managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators will benefit from this highly interactive one day course.    [Read More]

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Event Venue Date
Conflict Resolution & ADR - Canberra Canberra
  • March 20, 2019 8:30 am
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Conflict Resolution & ADR - Brisbane Brisbane
  • May 8, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • May 9, 2019 8:30 am
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Conflict Resolution & ADR - Hobart Hobart
  • May 22, 2019 8:30 am
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Conflict Resolution & ADR - Darwin Darwin
  • May 27, 2019 8:30 am
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Conflict Resolution & ADR - Perth Perth, CBD
  • June 12, 2019 8:30 am
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Conflict Resolution & ADR - Canberra Canberra
  • June 19, 2019 8:30 am
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Conflict Resolution & ADR - Melbourne Melbourne
  • June 19, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • June 26, 2019 8:30 am
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Conflict Resolution & ADR - Alice Springs Alice Springs
  • July 8, 2019 8:30 am
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Conflict Resolution & ADR - Cairns Cairns
  • July 22, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • August 15, 2019 8:30 am
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Conflict Resolution & ADR - Adelaide Adelaide
  • September 12, 2019 8:30 am
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Conflict Resolution & ADR - Melbourne Melbourne
  • September 18, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • October 21, 2019 8:30 am
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Conflict Resolution & ADR - Brisbane Brisbane
  • October 24, 2019 8:30 am
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Conflict Resolution & ADR - Hobart Hobart
  • November 20, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • November 27, 2019 8:30 am
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Conflict Resolution & ADR - Canberra Canberra
  • December 4, 2019 8:30 am
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