Complaints & Conflict Capability2019-09-21T11:33:53+10:00

Conflict Resolution

ADC offers practical skills and strategies that can be readily applied within a variety of contexts to minimise the impact of conflict on you, your organisation and those around you. This one-day interactive course is a must for managers, business owners and staff at all levels who seek to benefit from reducing the levels of conflict around them.  [Read More]

Complaints Handling

Learn how to respond to difficult clients, understand service recovery strategies and build client loyalty by turning a negative situation into a positive experience for your clients and your business management. Great service recovery is simply great business. Learn how your business can benefit from best-practice complaints handling.  [Read More]

Facilitating Difficult Discussions

This course is intended for any one who needs to manage difficult discussions effectively and who needs to give and receive authentic and timely feedback. Managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators will benefit from this highly interactive one day course.    [Read More]

Search:

Event Venue Date
Conflict Resolution & ADR - Adelaide Adelaide
  • February 26, 2020 8:30 am
More Information
Conflict Resolution & ADR - Sydney Sydney
  • March 4, 2020 8:30 am
More Information
Conflict Resolution & ADR - Wollongong Wollongong
  • April 1, 2020 8:30 am
More Information
Conflict Resolution & ADR - Melbourne Melbourne
  • April 22, 2020 8:30 am
More Information
Conflict Resolution & ADR - Sydney Sydney
  • May 6, 2020 8:30 am
More Information
Conflict Resolution & ADR - Brisbane Brisbane
  • May 6, 2020 8:30 am
More Information
Conflict Resolution & ADR - Perth Perth, CBD
  • May 13, 2020 8:30 am
More Information
Conflict Resolution & ADR - Canberra Canberra
  • May 20, 2020 8:30 am
More Information
Conflict Resolution & ADR - Darwin Darwin
  • May 27, 2020 8:30 am
More Information
Conflict Resolution & ADR - Hobart Hobart
  • June 17, 2020 8:30 am
More Information
Conflict Resolution & ADR - Alice Springs Alice Springs
  • June 17, 2020 8:30 am
More Information
Conflict Resolution & ADR - Sydney Sydney
  • June 24, 2020 8:30 am
More Information
Conflict Resolution & ADR - Cairns Cairns
  • July 22, 2020 8:30 am
More Information
Conflict Resolution & ADR - Adelaide Adelaide
  • August 26, 2020 8:30 am
More Information
Conflict Resolution & ADR - South Pacific South Pacific - TBA
  • September 9, 2020 8:30 am
More Information
Conflict Resolution & ADR - Sydney Sydney
  • September 16, 2020 8:30 am
More Information
Conflict Resolution & ADR - Melbourne Melbourne
  • September 16, 2020 8:30 am
More Information
Conflict Resolution & ADR - Brisbane Brisbane
  • October 21, 2020 8:30 am
More Information
Conflict Resolution & ADR - Canberra Canberra
  • October 28, 2020 8:30 am
More Information
Conflict Resolution & ADR - Sydney Sydney
  • November 18, 2020 8:30 am
More Information
Conflict Resolution & ADR - Hobart Hobart
  • November 25, 2020 8:30 am
More Information
Conflict Resolution & ADR - Perth Perth, CBD
  • December 2, 2020 8:30 am
More Information

Upcoming Events

  • Mediation Training - Adelaide
    • Days 1 - 3
      February 26, 2020 - February 28, 2020
      8:30 am - 5:00 pm
    • Days 4 - 5
      March 2, 2020 - March 3, 2020
      8:30 am - 5:00 pm

      Multidisciplinary Participation ADC’s mediation training is suitable for participants from a broad range of professions and sectors including: business; government; law; tertiary academics and…

  • Conflict Resolution & ADR - Adelaide
    • February 26, 2020
      8:30 am - 5:00 pm

    Have you ever thought 'I could have managed that conflict situation better'? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Adelaide
    • One day Mediation Refresher Training
      March 2, 2020
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      March 3, 2020
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Accreditation Day - Adelaide
    • March 4, 2020
      8:30 am - 5:00 pm

    Industry Approved Pathway to Australian National Mediation Accreditation Internationally approved by the Chartered Institute of Arbitrators 1-Day Accreditation Program ADC’s 5-day mediation course participants who…

  • Mediation Training - Sydney
    • Days 1 - 3
      March 4, 2020 - March 6, 2020
      8:30 am - 5:00 pm
    • Days 4 - 5
      March 9, 2020 - March 10, 2020
      8:30 am - 5:00 pm

    Your Mediation Training: choose the ADC difference How do you become a nationally accredited mediator, a more effective negotiator, a ‘mediation-skilled’ legal adviser, a more effective…

  • Conflict Resolution & ADR - Sydney
    • March 4, 2020
      8:30 am - 5:00 pm

    Have you ever thought 'I could have managed that conflict situation better'? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Sydney
    • One day Mediation Refresher Training
      March 9, 2020
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      March 10, 2020
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Accreditation Day - Sydney
    • March 11, 2020
      8:30 am - 5:00 pm

    Industry Approved Pathway to Australian National Mediation Accreditation Internationally approved by the Chartered Institute of Arbitrators 1-Day Accreditation Program ADC’s 5-day mediation course participants who…

  • Dispute Resolution and the Abrahamic Faiths
    • Commencing 5.45pm AEDT - State & Territory Time Zones Apply
      March 19, 2020
      5:45 pm - 7:00 pm
  • Mediating in the Headlights of Litigation and Arbitration
    • 1 Day - Commercial Mediation Masterclass & Networking Cocktail Party (Eligible for 8+ CPD Points)
      March 25, 2020
      8:30 am - 5:00 pm
    • All 3 Days - Advanced Commercial Mediation Accreditation (Eligible for 25+ CPD Points)
      March 25, 2020 - March 27, 2020
      8:30 am - 5:00 pm
Do NOT follow this link or you will be banned from the site!