Complaints Handling2019-09-21T11:33:52+10:00

Complaints Handling

Do you handle complaints or deal with difficult clients?

Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience.

ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it is to successfully manage the customer experience; be that face-to-face, over the phone, via email or web-based contact.

This course equips participants with skills to:

  • Adopt a confident and positive approach when dealing with complaints
  • Develop strategies to manage angry customers more effectively
  • Identify what dissatisfied customers say, do and want
  • Diffuse difficult situations
  • Develop complaints management processes
  • Identify the link between complaining customers and continuous business improvement
  • Apply an 8-Step process to manage complaints effectively and use them as a business opportunity

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Event Venue Date
Conflict Resolution & ADR - Hobart Hobart
  • November 20, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • November 27, 2019 8:30 am
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Conflict Resolution & ADR - Melbourne Melbourne
  • December 11, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • January 15, 2020 8:30 am
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Conflict Resolution & ADR - Canberra Canberra
  • January 16, 2020 8:30 am
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Conflict Resolution & ADR - Adelaide Adelaide
  • February 6, 2020 8:30 am
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Upcoming Events

  • Mediation Training - Hobart
    • Days 1 - 3
      November 20, 2019 - November 22, 2019
      8:30 am - 5:00 pm
    • Days 4 - 5
      November 25, 2019 - November 26, 2019
      8:30 am - 5:00 pm

    About the ADC Mediation Course An ADR industry leader, ADC has been at the forefront of providing mediation training courses since 1986. Recognised nationally and…

  • Conflict Resolution & ADR - Hobart
    • November 20, 2019
      8:30 am - 5:00 pm

    Ever wished you could manage conflict better? Better still, even avoid it before it begins? Conflict happens in all organisations and communities. Discover how to minimise…

  • Beyond Googlies & Cricket: India and Australia Trade, Investment, and Successful Dispute Resolution
    • Commencing 4.15pm AEDT - Australian and Indian Times Zones Apply
      November 20, 2019
      4:00 pm - 5:15 pm

    City Hosts Register below for your city Brisbane At 4:15pm AEST Level Twenty Seven Chambers Level 27, 239 George St, Brisbane Sydney (Now at HWL)…

  • Mediation Refresher Training - Hobart
    • One day Mediation Refresher Training
      November 25, 2019
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      November 26, 2019
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Training - Sydney
    • Days 1 - 3
      November 27, 2019 - November 29, 2019
      8:30 am - 5:00 pm
    • Days 4 - 5
      December 2, 2019 - December 3, 2019
      8:30 am - 5:00 pm

    About the ADC Mediation Course An ADR industry leader, ADC has been at the forefront of providing mediation training courses since 1986. Recognised nationally and…

  • Mediation Accreditation Day - Hobart
    • November 27, 2019
      8:30 am - 5:00 pm

    Mediation course participants seeking formal recognition of their skills are eligible to enrol in ADC’s accreditation program. ADC’s Mediation Training meets the requirements set out…

  • Conflict Resolution & ADR - Sydney
    • November 27, 2019
      8:30 am - 5:00 pm

    Ever wished you could manage conflict better? Better still, even avoid it before it begins? Conflict happens in all organisations and communities. Discover how to minimise…

  • Mediation Refresher Training - Sydney
    • One day Mediation Refresher Training
      December 2, 2019
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      December 3, 2019
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Accreditation Day - Sydney
    • December 4, 2019
      8:30 am - 5:00 pm

    Mediation course participants seeking formal recognition of their skills are eligible to enrol in ADC’s accreditation program. ADC’s Mediation Training meets the requirements set out…

  • Mediation Training - Melbourne
    • Days 1 - 3
      December 11, 2019 - December 13, 2019
      8:30 am - 5:00 pm
    • Days 4 - 5
      December 16, 2019 - December 17, 2019
      8:30 am - 5:00 pm

      About the ADC Mediation Course An ADR industry leader, ADC has been at the forefront of providing mediation training courses since 1986. Recognised nationally…

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