Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-07-22T13:29:47+10:00

Complaints Handling Training – Sydney

Do you handle complaints or deal with difficult clients? Managing complaints effectively is essential for the success of any business, government department or not-for-profit organisation.  Learn how to deal with difficult clients, understand service recovery strategies and build customer loyalty by turning a negative situation into a positive experience. ADC’s Complaints Handling training is a one-day course designed for anyone dealing with clients. Our complaints handling course is interactive, fun and relevant to staff at any level whose job it [...]

Complaints Handling Training – Sydney2016-04-11T10:06:14+10:00

Conflict Resolution – Hobart

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Hobart2016-11-15T09:43:07+11:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2015-11-20T14:36:43+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-08-30T12:34:43+10:00

Conflict Resolution – Alice Springs

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Alice Springs2016-04-27T11:51:35+10:00

Conflict Resolution – Brisbane

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Brisbane2016-04-19T09:18:26+10:00

Conflict Resolution – Canberra

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Canberra2016-02-04T15:38:40+11:00

Conflict Resolution – Melbourne

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Melbourne2016-02-04T15:38:27+11:00

Conflict Resolution – Sydney

Ever wished you could manage conflict better? Better still even avoid it before it begins? Conflict is inherent in all organisations and contexts. It occurs regularly in everyday situations and can vary in level and intensity. Discover how to minimise the negative consequences of conflict and how to strengthen interpersonal and organisational relationships by learning to manage conflict situations more effectively. ADC's interactive and fun course offers practical skills and strategies that can be readily applied within a variety of situations [...]

Conflict Resolution – Sydney2016-11-21T12:30:19+11:00

Upcoming Events

  • 35th Anniversary Mediation Course - January 2021 (Full)
    • Days 4 - 5
      January 18, 2021 - January 19, 2021
      9:30 am - 4:30 pm

    Mediator Accreditation ADC’s trained mediators, seeking recognition under the Australian National Mediator Accreditation System (NMAS), may undertake its 1-day Accreditation program. Please register separately for the Accreditation…

  • Mediation Refresher Training - Online
    • One day Mediation Refresher Training
      January 18, 2021
      9:30 am - 4:30 pm
    • One day Mediation Refresher Training
      January 19, 2021
      9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Online Mediation Accreditation Day
    • Online Mediation Accreditation Day
      January 20, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • 35th Anniversary Mediation Course #2 - January 2021
    • Days 1 - 3
      January 20, 2021 - January 22, 2021
      9:30 am - 4:30 pm
    • Days 4 - 5
      January 27, 2021 - January 28, 2021
      9:30 am - 4:30 pm

    Mediator Accreditation ADC’s trained mediators, seeking recognition under the Australian National Mediator Accreditation System (NMAS), may undertake its 1-day Accreditation program. Please register separately for the Accreditation…

  • Online - Conflict Resolution & ADR
    • Conflict Resolution & ADR Training
      January 20, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Online
    • One day Mediation Refresher Training
      January 27, 2021
      9:30 am - 4:30 pm
    • One day Mediation Refresher Training
      January 28, 2021
      9:30 am - 4:30 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Online Mediation Accreditation Day
    • Online Mediation Accreditation Day
      January 29, 2021
      9:30 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…

  • Online - Conflict Resolution & ADR – February 2021
    • Conflict Resolution & ADR Training
      February 11, 2021
      9:30 am - 4:30 pm

    Have you ever thought ‘I could have managed that conflict situation better’? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Online Mediation Training – February 2021
    • Days 1 - 2
      February 11, 2021 - February 12, 2021
      9:30 am - 4:30 pm
    • Days 3 - 4
      February 18, 2021 - February 19, 2021
      9:30 am - 4:30 pm
    • Day 5
      February 25, 2021
      9:30 am - 4:30 pm

    We are thrilled to bring you ADC's Mediation Training & Accreditation Choose the ADC difference; up-skill now to accelerate your career in 2021! How do…

  • Online Mediation Accreditation Day – February 2021
    • February 18, 2021
      9:00 am - 4:30 pm

    Essential Accreditation/s for today’s Mediators  ADC’s ‘Online Mediation Accreditation’ Industry Approved Pathway to Australian National Mediation Accreditation (NMAS) Internationally Approved by the Chartered Institute of…