Facilitating Difficult Discussions2019-09-21T11:33:52+10:00

Facilitating Difficult Discussions

If you’ve ever searched for what to say and how to say it then this is the course for you!

Facilitating Difficult Discussions is intended for anyone who seeks to approach and conduct difficult discussions with more confidence. This highly interactive course is designed for those who need to give and receive authentic and timely feedback; managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators.

Difficult discussions can arise at any stage of our commercial (and private) lives, e.g. a part of a performance management process, in conflict situations between colleagues, when responding to unsuitable behaviour, when delegating work or when a “no” or an apology are needed.

Learn why we avoid difficult discussions, how our personal experiences and styles impact on others and how to apply a range of practical communication skills and conflict resolution strategies to deliver and receive meaningful messages in a timely and constructive way.

This course equips participants with the skills and knowledge to:

  • Understand why we avoid difficult discussions and how this contributes to the “degree of difficulty”
  • Analyse and prepare for a difficult discussion
  • Recognise negotiating styles and apply appropriate communication techniques to deliver your message effectively
  • Select strategies and processes to address specific performance or behavioural problems in a direct and respectful way
  • Respond assertively to the use of unreasonable requests
  • Deliver difficult messages in a constructive and timely manner
  • Reflect on personal contribution to the conflict and its potential impact on others

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Event Venue Date
Conflict Resolution & ADR - Melbourne NOW ONLINE! (previously Melbourne)
  • April 22, 2020 8:30 am
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Conflict Resolution & ADR - Sydney NOW ONLINE! (previously Sydney)
  • May 6, 2020 8:30 am
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Conflict Resolution & ADR - Brisbane NOW ONLINE! (previously Brisbane)
  • May 6, 2020 8:30 am
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Conflict Resolution & ADR - Perth NOW ONLINE! (previously Perth)
  • May 13, 2020 8:30 am
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Conflict Resolution & ADR - Canberra Canberra
  • May 20, 2020 8:30 am
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Conflict Resolution & ADR - Darwin Darwin
  • May 27, 2020 8:30 am
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Conflict Resolution & ADR - Hobart Hobart
  • June 17, 2020 8:30 am
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Conflict Resolution & ADR - Alice Springs Alice Springs
  • June 17, 2020 8:30 am
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Conflict Resolution & ADR - Sydney NOW ONLINE! (previously Sydney)
  • June 24, 2020 8:30 am
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Conflict Resolution & ADR - Cairns Cairns
  • July 22, 2020 8:30 am
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Conflict Resolution & ADR - Adelaide Adelaide
  • August 26, 2020 8:30 am
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Conflict Resolution & ADR - South Pacific South Pacific - TBA
  • September 9, 2020 8:30 am
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Conflict Resolution & ADR - Sydney NOW ONLINE! (previously Sydney)
  • September 16, 2020 8:30 am
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Conflict Resolution & ADR - Melbourne NOW ONLINE! (previously Melbourne)
  • September 16, 2020 8:30 am
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Conflict Resolution & ADR - Brisbane NOW ONLINE! (previously Brisbane)
  • October 21, 2020 8:30 am
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Conflict Resolution & ADR - Canberra Canberra
  • October 28, 2020 8:30 am
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Conflict Resolution & ADR - Sydney NOW ONLINE! (previously Sydney)
  • November 18, 2020 8:30 am
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Conflict Resolution & ADR - Hobart Hobart
  • November 25, 2020 8:30 am
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Conflict Resolution & ADR - Perth NOW ONLINE! (previously Perth)
  • December 2, 2020 8:30 am
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Upcoming Events

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    • Days 1 - 3
      April 1, 2020 - April 3, 2020
      9:00 am - 3:00 pm
    • Days 4 - 7
      April 6, 2020 - April 9, 2020
      9:00 am - 2:00 pm

    Great News! This Course Is Now Fully Available ONLINE! Email us to find out how you can become an accredited mediator in less than 14…

  • Mediation Refresher Training - Wollongong
    • One day Mediation Refresher Training
      April 6, 2020
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      April 7, 2020
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • NOW Online! Mediation Accreditation Day - Wollongong
    • April 10, 2020 - May 27, 2020
      8:30 am - 5:00 pm

    Industry Approved Pathway to Australian National Mediation Accreditation Internationally approved by the Chartered Institute of Arbitrators 1-Day Accreditation Program ADC’s 5-day mediation course participants who…

  • Conflict Resolution & ADR - Melbourne
    • April 22, 2020
      8:30 am - 5:00 pm

    Have you ever thought 'I could have managed that conflict situation better'? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediation Refresher Training - Melbourne
    • One day Mediation Refresher Training
      April 27, 2020
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      April 28, 2020
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Accreditation Day - Melbourne
    • April 29, 2020
      8:30 am - 5:00 pm

    Industry Approved Pathway to Australian National Mediation Accreditation Internationally approved by the Chartered Institute of Arbitrators 1-Day Accreditation Program ADC’s 5-day mediation course participants who…

  • Conflict Resolution & ADR - Sydney
    • May 6, 2020
      8:30 am - 5:00 pm

    Have you ever thought 'I could have managed that conflict situation better'? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Conflict Resolution & ADR - Brisbane
    • May 6, 2020
      8:30 am - 5:00 pm

    Have you ever thought 'I could have managed that conflict situation better'? Or even better still, avoided it before it began! Conflict can occur in any contractual and personal…

  • Mediating in the Headlights of Litigation and Arbitration - London
    • 1 Day - Commercial Mediation Masterclass & Networking Cocktail Party
      May 6, 2020
      9:00 am - 5:00 pm
    • All 3 Days - Advanced Commercial Mediation Accreditation
      May 6, 2020 - May 8, 2020
      9:00 am - 5:00 pm

      Course Inclusions: Course Manuals and Reading References Morning tea, lunch and afternoon Commercial Masterclass Certificate of Participation Cocktail Reception (Day 1) Advanced Accreditation simulation…

  • NEW! Online Accelerator Mediation Training
    • Days 1 - 3
      May 6, 2020 - May 8, 2020
      10:00 am - 1:15 pm
    • Days 4 - 11
      May 11, 2020 - May 20, 2020
      10:00 am - 1:15 pm

    Great News! This Course Is Now Being Held ONLINE! Your Mediation Training: choose the ADC difference How do you become a nationally accredited mediator, a more…

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