Facilitating Difficult Discussions2019-09-21T11:33:52+11:00

Facilitating Difficult Discussions

If you’ve ever searched for what to say and how to say it then this is the course for you!

Facilitating Difficult Discussions is intended for anyone who seeks to approach and conduct difficult discussions with more confidence. This highly interactive course is designed for those who need to give and receive authentic and timely feedback; managers, professionals, consultants, project managers, team leaders, supervisors, human resource consultants, trainers and administrators.

Difficult discussions can arise at any stage of our commercial (and private) lives, e.g. a part of a performance management process, in conflict situations between colleagues, when responding to unsuitable behaviour, when delegating work or when a “no” or an apology are needed.

Learn why we avoid difficult discussions, how our personal experiences and styles impact on others and how to apply a range of practical communication skills and conflict resolution strategies to deliver and receive meaningful messages in a timely and constructive way.

This course equips participants with the skills and knowledge to:

  • Understand why we avoid difficult discussions and how this contributes to the “degree of difficulty”
  • Analyse and prepare for a difficult discussion
  • Recognise negotiating styles and apply appropriate communication techniques to deliver your message effectively
  • Select strategies and processes to address specific performance or behavioural problems in a direct and respectful way
  • Respond assertively to the use of unreasonable requests
  • Deliver difficult messages in a constructive and timely manner
  • Reflect on personal contribution to the conflict and its potential impact on others

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Event Venue Date
Conflict Resolution & ADR - Hobart Hobart
  • November 20, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • November 27, 2019 8:30 am
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Conflict Resolution & ADR - Melbourne Melbourne
  • December 11, 2019 8:30 am
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Conflict Resolution & ADR - Sydney Sydney
  • January 15, 2020 8:30 am
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Conflict Resolution & ADR - Canberra Canberra
  • January 16, 2020 8:30 am
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Conflict Resolution & ADR - Adelaide Adelaide
  • February 6, 2020 8:30 am
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Upcoming Events

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    • Days 1 - 3
      November 20, 2019 - November 22, 2019
      8:30 am - 5:00 pm
    • Days 4 - 5
      November 25, 2019 - November 26, 2019
      8:30 am - 5:00 pm

    About the ADC Mediation Course An ADR industry leader, ADC has been at the forefront of providing mediation training courses since 1986. Recognised nationally and…

  • Conflict Resolution & ADR - Hobart
    • November 20, 2019
      8:30 am - 5:00 pm

    Ever wished you could manage conflict better? Better still, even avoid it before it begins? Conflict happens in all organisations and communities. Discover how to minimise…

  • Beyond Googlies & Cricket: India and Australia Trade, Investment, and Successful Dispute Resolution
    • Commencing 4.15pm AEDT - Australian and Indian Times Zones Apply
      November 20, 2019
      4:00 pm - 5:15 pm

    City Hosts Register below for your city Brisbane At 4:15pm AEST Level Twenty Seven Chambers Level 27, 239 George St, Brisbane Sydney (Now at HWL)…

  • Mediation Refresher Training - Hobart
    • One day Mediation Refresher Training
      November 25, 2019
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      November 26, 2019
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Training - Sydney
    • Days 1 - 3
      November 27, 2019 - November 29, 2019
      8:30 am - 5:00 pm
    • Days 4 - 5
      December 2, 2019 - December 3, 2019
      8:30 am - 5:00 pm

    About the ADC Mediation Course An ADR industry leader, ADC has been at the forefront of providing mediation training courses since 1986. Recognised nationally and…

  • Mediation Accreditation Day - Hobart
    • November 27, 2019
      8:30 am - 5:00 pm

    Mediation course participants seeking formal recognition of their skills are eligible to enrol in ADC’s accreditation program. ADC’s Mediation Training meets the requirements set out…

  • Conflict Resolution & ADR - Sydney
    • November 27, 2019
      8:30 am - 5:00 pm

    Ever wished you could manage conflict better? Better still, even avoid it before it begins? Conflict happens in all organisations and communities. Discover how to minimise…

  • Mediation Refresher Training - Sydney
    • One day Mediation Refresher Training
      December 2, 2019
      8:30 am - 5:00 pm
    • One day Mediation Refresher Training
      December 3, 2019
      8:30 am - 5:00 pm

    This one day programme is intended for candidates preparing for accreditation or re-accreditation, mediators seeking to complete their CPD requirements and those seeking an opportunity…

  • Mediation Accreditation Day - Sydney
    • December 4, 2019
      8:30 am - 5:00 pm

    Mediation course participants seeking formal recognition of their skills are eligible to enrol in ADC’s accreditation program. ADC’s Mediation Training meets the requirements set out…

  • Mediation Training - Melbourne
    • Days 1 - 3
      December 11, 2019 - December 13, 2019
      8:30 am - 5:00 pm
    • Days 4 - 5
      December 16, 2019 - December 17, 2019
      8:30 am - 5:00 pm

      About the ADC Mediation Course An ADR industry leader, ADC has been at the forefront of providing mediation training courses since 1986. Recognised nationally…

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