Learning & Professional Development

Effective conflict and dispute resolution skills are essential in managing profitable businesses and maintaining community accord.

ADC is dedicated to advancing ADR knowledge and skills at all levels.

With over 25 years experience in delivering outstanding mediation, conflict resolution and complaints handling training programmes both nationally and internationally, ADC leads the field with its interactive, skills-based courses.

Choose from a range of world-class training courses, workshops, master-classes and professional development seminars:

  • Mediation Training: Learn the essential tools, skill and knowledge to become a practising mediator, or use subsets of these skills in a wide range of contexts within the litigation process, workplace and community.
  • Mediator Accreditation: Up-skill and add ADC and National Mediator Accreditation credentials to your professional profile.
  • Conflict resolution: Ever wished you could manage conflict better? Better still – even avoid it before it begins?
  • Complaints Handling: Do you handle complaints or deal with difficult clients?
  • Facilitating Difficult Discussions: Have you ever searched for what to say in a difficult conversation?
  • Arbitration: What are the pros & cons of arbitration and when do you choose it as an ADR option? What are the essentials of drafting an effective dispute resolution clause?
  • Continuing Professional Development Seminars: Connect with the industry’s leading thinkers and practitioner-trainers to develop specialist skills and ensure professional currency.

See our calendar for training dates and locations or speak with us about in-house training conducted at your workplace.